In addition to standard products, we offer a range of additional processing services to meet customers’ specific needs. These services include cutting, drilling, bending, and welding. We have advanced equipment and a professional technical team to ensure high-quality custom processing services that cater to various application requirements.
Yes, our products have obtained several international certifications, including ISO 9001 Quality Management System Certification, NORSOK M-650 Certification, CE Certification, and CNAS Certification. We can also conduct third-party testing and certification based on customer requirements to ensure our products meet the quality and performance standards of the global market.
Yes, every batch of our products undergoes strict quality inspection before leaving the factory. We provide detailed product inspection reports, including chemical composition analysis and mechanical performance testing. The reports ensure that our products meet customer requirements and international standards, providing quality assurance to our customers.
Yes, our titanium and titanium alloy products comply with international environmental standards. During production, we strictly adhere to environmental regulations to minimize environmental impact. We are committed to sustainable development, ensuring that our products and manufacturing processes are environmentally friendly.
Our products are packaged according to international standards to ensure safety during transportation. Packaging methods include wooden crates, iron frames, and wooden pallets, tailored to the product type and customer requirements. We offer sea freight, air freight, and courier services to ensure products are delivered safely and promptly. Each package is customized based on the product’s characteristics to provide optimal protection.
Our titanium and titanium alloy products are widely used in aerospace, chemical, petroleum, medical devices, automotive, and electronics industries. Due to their excellent properties such as high strength, corrosion resistance, and lightweight, titanium products have broad application prospects in these fields, meeting the diverse needs of our customers.
Our titanium alloy products have excellent corrosion resistance and can be used long-term in harsh environments such as high temperature, high pressure, strong acid, and strong alkali. The specific applicable environments can be determined based on product models and material compositions.
Our products comply with various international standards, including ASTM and AMS. Additionally, we can customize production according to specific customer requirements to meet the stringent demands of various industries.
We offer various grades of titanium from Grade 1 to Grade 5. Grade 1 titanium has high purity with excellent ductility and corrosion resistance, suitable for chemical and medical industries. Grade 5 titanium (Ti-6Al-4V) is known for its high strength and heat resistance, widely used in aerospace and high-performance automotive applications. We can also provide other special grades of titanium alloys based on customer requirements.
If customers receive products with quality issues, please contact our after-sales service team immediately and provide the order number, product pictures, and a description of the issue. We will investigate promptly and contact the customer within 24 hours to offer solutions such as replacement, repair, or refund to ensure customer satisfaction.
The sample cost is determined based on the product type, processing requirements, and quantity. Typically, we offer a small quantity of free samples, but the shipping cost is borne by the customer. For detailed information and quotations on sample costs, please contact your sales representative or customer service team.
Yes, we offer custom packaging services based on customer requirements. Whether it is specific box sizes, brand logos, or special protective measures, we can meet your needs. For specific custom packaging requirements and costs, please contact your sales representative or customer service team. We will provide the best solution based on your needs.
Customers can request product samples by filling out the contact form on our website or by sending an email directly to our sales email, providing details of the sample request, including product specifications, quantity, and intended use. Upon receiving the request, our professional customer service team will promptly process it and inform the customer of the sample costs and shipping fees.
Yes, we can provide customized titanium and titanium alloy products based on customer needs. Customers only need to provide detailed drawings or specifications, and our engineering team will review and produce according to the requirements, ensuring each step meets their expectations.
We strictly adhere to international standards for production and operation, using advanced testing equipment such as Inductively Coupled Plasma Atomic Emission Spectroscopy (ICP-AES) and ultrasonic flaw detectors to ensure the composition and quality of our products. We also implement a Total Quality Management (TQM) system, ensuring rigorous quality control at every stage from raw materials to finished products.
Our company mainly produces titanium and titanium alloy products, including titanium rods, titanium tubes, titanium wires, titanium plates, pipe fittings, fasteners, and various customized parts.
We use advanced production management systems to manage production schedules. These systems track production progress in real-time, optimize resource allocation, and ensure that every order is completed on time. Additionally, we regularly review and adjust production plans to optimize processes and meet customer delivery requirements.
Yes, we provide comprehensive technical support and after-sales service. Our experienced staff can offer technical support and guidance on the correct use, installation, and maintenance of our titanium products, ensuring that customers can fully benefit from our products. After-sales service includes handling product quality issues and providing technical consultations.
If your goods are damaged during transportation, please contact our customer service team immediately and provide photos and relevant documents of the damage. We will assist you with the claims process according to our insurance policy and the specific situation, ensuring your rights are protected.
We understand that customers may have urgent shipping needs during holidays or outside of working hours. Our customer service team and logistics partners will make every effort to arrange shipping to meet your time requirements. Please inform us of your special needs in advance so that we can better coordinate and arrange the shipment.
We have a comprehensive production planning and management system to ensure timely delivery. During the production process, we schedule production efficiently and monitor each stage to ensure every order is completed on time. Additionally, we partner with reliable logistics providers to ensure that products are delivered to customers promptly.
Shipping time depends on various factors, including the shipping method, destination, and type of goods. Generally, sea freight may take several weeks to a few months, while air freight typically takes a few days to a week. We will provide an estimated shipping time when you place your order to help you plan accordingly.
We offer various shipping methods, including sea freight, air freight, and courier services, to meet different customer needs and budgets. The specific shipping method will be determined based on the size, weight, destination of the goods, and the customer’s time requirements, ensuring that products are delivered safely and promptly to our customers.
Yes, we offer special handling services for goods, including but not limited to temperature-controlled transportation, shock-proof packaging, and secure storage. Please inform us of your specific requirements when placing your order, and we will work with you to ensure the safe delivery of your goods
We ensure product consistency and quality through strict quality control processes and testing methods. From raw material procurement to each production stage, we conduct rigorous monitoring to meet international standards and customer requirements. We use advanced testing equipment, such as spectrometers and ultrasonic flaw detectors, and regularly review and improve production processes.
The delivery time depends on the type of product, quantity, and level of customization. Generally, the delivery time for standard products is provided based on the quantity and specifications. Customized products may take longer. We strive to provide quick delivery times and will confirm the specific delivery date when you place your order.
Our minimum order quantity depends on the product type and level of customization. We are committed to fulfilling both large and small orders and aim to be flexible to meet your needs. For specific details on the minimum order quantity, please contact our sales team.
Our payment terms typically include an advance deposit, with the balance paid before completion and shipment. Specific terms may vary depending on the order. We accept various payment methods. Please discuss the details with our sales team to determine the most suitable payment method and terms for your needs.
Yes, we welcome your visit. If you wish to tour our factory, we will arrange it for you and provide detailed tour guides and specific arrangements. We have a physical factory where you can see our production facilities and discuss in person to better understand our manufacturing process and product quality.
We take the security of customer information very seriously and implement strict protection measures. All customer information is used solely for order processing and customer service and will not be disclosed to third parties. We conduct regular information security training for our employees to prevent data loss or leakage. We strictly comply with relevant laws and regulations to ensure that customer information is protected to the fullest extent.
Customers can check the production progress of their orders by contacting our sales representative. Once the order is shipped, we will provide a tracking number, and customers can track the shipment in real-time through the logistics company’s website. Additionally, we will provide progress reports at key stages such as production, quality inspection, and shipping. Customers can also contact our customer service team for the latest order status.
Our production process includes the following main steps: purchasing raw materials, melting them into titanium ingots, forging and rolling the ingots to achieve the desired thickness and shape, mechanically peeling and straightening the titanium to ensure surface smoothness and dimensional accuracy, and finally, performing quality inspections on the finished product to ensure it meets customer requirements.